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Business ProfileforMomentive Global Inc

Market Survey
BBB accredited business

At-a-glance

Contact Information

3050 S Delaware St

San Mateo, CA 94403-2389

BBB Rating & Accreditation

Accredited Since: 12/1/2004

Years in Business: 22

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Customer Reviews

1.39/5stars

Average of 70 Customer Reviews

Customer Complaints

128 complaints closed in last 3 years

37 complaints closed in last 12 months

BBB Rating & Accreditation

Accredited Since: 12/1/2004

Years in Business: 22

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Overview

SurveyMonkey is an online survey development cloud-based software company. 
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Products & Services

The company provides free, customizable surveys, as well as a suite of paid back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. In addition to providing free and paid plans for individual users, SurveyMonkey also offers large-scale enterprise options for companies interested in data analysis, brand management, customer / employee feedback, and consumer-focused marketing.

Business Details

BBB File Opened:
12/23/2016
Years in Business:
22
Business Started:
3/17/2000
Business Incorporated:
4/8/2013
Accredited Since:
12/1/2004
Type of Entity:
Corporation
Number of Employees:
1100
Alternate Business Name
  • SurveyMonkey Inc.
  • SurveyMonkey
  • Infinity Box
  • Wufoo
Business Management
  • Mr. Tom Hale, President
Contact Information

Principal

  • Mr. Tom Hale, President

Customer Complaints

128 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Most Recent Customer Complaint

08/29/2022

Complaint Type:
Billing/Collection Issues
Status:
Answered
SurveyMonkey Invoice #******** was billed incorrectly. My intent was to subscribe to one survey with one user for a single event. However, your company charged me for three users and a renewal fee. In short, I am requesting a full refund, in the amount of $954.00. The June 22, 2020 survey should have been a no charge event. Thank you.
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Customer Reviews

70 Customer Reviews

What do you think? Share your review.

How BBB Processes Complaints and Reviews

Most Recent Customer Review

CJ B

1 star

09/01/2022

I work for a small non-profit organization and we have used SurveyMonkey for several years using the annual membership. Last year we transitioned into different survey software and no longer needed our membership. Our account auto-renewed and we were automatically charged $380 to our company card. We attempted to request a refund as soon as we saw the charge on our account, less than two weeks into the new annual period, and SurveyMonkey support has been completely unwilling to issue a partial or full refund despite us not using the service.

Products & Services

The company provides free, customizable surveys, as well as a suite of paid back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. In addition to providing free and paid plans for individual users, SurveyMonkey also offers large-scale enterprise options for companies interested in data analysis, brand management, customer / employee feedback, and consumer-focused marketing.

Business Details

BBB File Opened:
12/23/2016
Years in Business:
22
Business Started:
3/17/2000
Business Incorporated:
4/8/2013
Accredited Since:
12/1/2004
Type of Entity:
Corporation
Number of Employees:
1100
Alternate Business Name
  • SurveyMonkey Inc.
  • SurveyMonkey
  • Infinity Box
  • Wufoo
Business Management
  • Mr. Tom Hale, President
Contact Information

Principal

  • Mr. Tom Hale, President

Local BBB

BBB serving the San Francisco Bay Area and Northern Coastal California

BBB Reports On

BBB reports on known marketplace practices.

See What BBB Reports On

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